SurveyYou are here: Home / Survey Customer InformationPlease complete the following:Department NameDate Referred byName First Last TitleSurvey GuidelinesPlease provide feedback to the following questions, as we are constantly searching for ways to consistently meet your requirements.Customer ServicePlease rate the following:Was the driver courteous and attentive?ExcellentPretty goodNeutralNot so greatTerribleEmployee Knowledge: Were questions answered to your satisfaction?ExcellentPretty goodNeutralNot so greatTerribleWere we responsive to your questions with company knowledge and solutions?ExcellentPretty goodNeutralNot so greatTerribleWas your order shipped with a reasonable turnaround time?ExcellentPretty goodNeutralNot so greatTerribleWere you informed at all times with any issues or concerns?ExcellentPretty goodNeutralNot so greatTerribleWere your questions answered over the phone or email to your satisfaction, and in a timely manner?ExcellentPretty goodNeutralNot so greatTerribleWere there any customer service issues?YesNoIf there were customer service issues, please provide details.Work PerformancePlease rate the following:Did the quality of work provided meet your expectations?ExcellentPretty goodNeutralNot so greatTerribleDid our shipping department package the gear so that it arrived in good condition?ExcellentPretty goodNeutralNot so greatTerribleDid our cleaning process meet your expectations?ExcellentPretty goodNeutralNot so greatTerribleWas the quality of work consistent?ExcellentPretty goodNeutralNot so greatTerribleWere there any work performance issues?YesNoIf there were work performance issues, please provide details.Customer ValuePlease rate the following:Were repairs done based on your estimate and request?ExcellentPretty goodNeutralNot so greatTerribleDo you feel that our services make it easier for you to maintain compliance with NFPA 1851?ExcellentPretty goodNeutralNot so greatTerribleDid we meet your requirements as a valuable customer, as well as a firefighter?ExcellentPretty goodNeutralNot so greatTerribleWill you continue doing business with GCS?ExcellentPretty goodNeutralNot so greatTerribleWill you recommend GCS to other departments?ExcellentPretty goodNeutralNot so greatTerribleComments or Suggestions:
